Gaming is entertainment — not a burden. We want you to always play in a healthy and mindful way.
Enjoy the entertainment — but stay within your limits. Following these guidelines will keep gaming fun at all times.
Set a clear budget before you start gaming and never go beyond it. Only spend money that you can afford to lose without it affecting your daily life. Decide in advance how much you will spend each week or month and stick to it. Once your budget is gone, stop gaming for the day and wait until tomorrow. Remember, gaming is a form of entertainment, not a source of income.
Extended gaming sessions can be harmful to both mental and physical health. Decide in advance how long you will game each day and take a break when that time is up. Taking regular breaks keeps your focus and decision-making sharp. Always prioritize time with family, friends, and work over gaming. Never skip sleep, meals, or social activities for the sake of gaming.
Gaming should always be about fun and entertainment — not chasing lost money. If you feel you are playing out of frustration or anger, take a break immediately. Even during a winning streak, don't get overconfident — luck can change at any time. If gaming stops being enjoyable or starts feeling stressful, that is a warning sign. Stay mindful of your mental state and seek support when needed.
The minimum age to participate on the xx9 platform is 18 — this is strictly enforced. Age is verified at registration, and additional identity documents may be requested in suspicious cases. Make sure no minor can access your device or account. If there are children or teenagers in your household, keep your account password secure. Keeping minors away from gaming is a responsibility we all share.
If you feel you need a break from gaming, contact our support team to temporarily suspend your account for a set period. Self-Exclusion is a brave and conscious decision — there is no shame in it. The exclusion period can be set anywhere from 7 days to long-term. During this time, logging in or making any transactions on your account will be completely disabled. Taking this step for your own well-being is the wisest choice you can make.
Our support team is always here for any gaming-related concerns. If you feel that gaming is having a negative impact on your life, don't wait — seek help now. Talk to a family member or a trusted friend; it's better not to face it alone. Consulting a mental health professional is completely normal and commendable. We believe that aware and healthy players enjoy the best experience.
Certain behaviors may indicate problematic gaming — recognizing them early makes them much easier to address.
If you notice even one of the above signs in yourself, take it seriously and act quickly. Acknowledging a problem — whether your own or a loved one's — is not a weakness; it is a sign of courage. Contact our support team or On the FAQ page Find out more. Remember, the sooner a problem is identified, the easier it is to resolve. Your well-being is our top priority.